Your satisfaction is the most important thing to us. We work very hard to ensure that every product that goes out is checked for quality control and in the case of Volume tweezers, they've all been hand tested by a lash artist!
In the unlikely event you are not satisfied with one of your products, do not hesitate to reach out. We want you to have an incredible experience with us!
At J BRAND BEAUTY, our team takes great pride in filling your orders with accuracy and speed. Due to the nature of shipping times and the potential issues that can arise in transit, we ask that you please read through our procedures and policies below to ensure as few problems as possible.
All orders will be fulfilled within 24-48 business hours, which are Monday-Friday 9am-2pm HST, with the exception of launches and sales. During these times, processing can take anywhere from 3-7 business days. Orders made after 10am HST on Friday as well as orders placed Saturday and Sunday, will be processed the following Monday.
Once fulfilled, you will receive a tracking number. Follow this tracking number, as J Brand Beauty is not liable for your shipment once it has been sent off, including lost or damaged packages. Please contact the carrier or your international post if you have any concerns regarding your order.
Please note: We will not be able to refund for shipping costs as they are paid directly to the carrier.
*We do not ship to PO boxes.*
STANDARD DOMESTIC SHIPPING
Standard shipping times are on average 5-10 business days. This can vary depending on your location, but is an estimate of time.
Please double check your address before confirming your order and also verify that it is correct and complete on your confirmation invoice. Please note that because we ship through UPS we are unable to deliver to PO boxes. If your address is inaccurate, the package will be sent out and returned back to J Brand Beauty, which will cause a major delay in you receiving the product.
EXPEDITED SHIPPING TIMES
UPS 2nd Day air is a guaranteed two business day shipping service. They do not deliver on the weekends or holidays. Orders placed before 12pm HST, will be shipped the same day. Orders placed after 12pm HST will be shipped the following business day. Orders that are shipped on Monday, will arrive Wednesday. Orders shipped Thursday, will be delivered on Monday. Orders placed on Friday after 12pm HST as well as on Saturday and Sunday will be shipped on Monday and would arrive on Wednesday.
*Please note that as this is a service that UPS provides, we cannot ship to PO boxes.*
International orders are filled in the same way as our domestic shipments. UPS estimates that shipment times should be within 5-7 business days. If they are held at Customs, it is completely out of our hands and there is nothing we can do to speed up the arrival time.
If any Customs charges occur, please note that we are not responsible. You, the buyer, are 100% responsible. If the order is sent back to us, we will refund you for the cost of the products, but not the shipping costs.
We want you to have the highest quality of supplies and be completely satisfied with your purchase, so any returns or exchanges of unused products can be made within 14 days from the date of the order. If there are any issues with your order, or anything is missing from your order, please contact us within 48 hours. Please contact firstname.lastname@example.org if you need to do so.
We do not provide prepaid return labels on international shipments as they are the buyers responsibility.